The plane maker said it was "working closely" with the US Federal Aviation Administration (FAA) and would direct clients on how to resolve the issue.
The Lion Air plane was bound from Manila to Haneda, Japan, and burst into flames at the end of the runway at around 1200 GMT, Manila's main airport said.
Some airline companies have cancelled all China flights, while others only cancelled some flights or routes to prevent further spread of the deadly virus.
The hearing took place exactly one year after a 737 Max crashed off the coast of Indonesia and more than seven months after a second crash in Ethiopia. In all, 346 people died.
Veteran US compensation expert Ken Feinberg has been hired by Boeing to oversee the distribution.
The multiyear payout is independent of lawsuits filed by families of the 346 people killed in the two 737 MAX crashes, which happened in October 2018 and March of this year, a Boeing spokesman said.
Chief Executive Dennis Muilenburg, who has repeatedly rejected suggestions of a design flaw in the 737 MAX, acknowledged implementation shortcomings.
A Reuters poll shows people are not familiar with airplane crashes in Indonesia and Ethiopia and are more concerned with ticket prices when they choose an airline.
Muilenburg said Boeing followed the same design and certification process it has always used and denied that the MAX was rushed to market. He said he would not resign, and left a press conference as reporters peppered him with questions.
The aviation giant announced on Wednesday it has suffered $1 billion after two deadly Boeing 737 MAX crashes. The company officials said they need to win back consumers' trust again.
Boeing has been under scrutiny following a March 10 Ethiopian Airlines crash of a 737 MAX that killed 157 people, the second deadly crash involving in the aircraft in five months.
Boeing share prices have struggled as the company loses the trust of the regulators and airlines in light of recent air crashes involving its 737 MAX planes.
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