Senior lawmakers urged US airlines to fix their customer service issues after recent high-profile problems, including violent removal of a passenger from a United Airlines flight last month.
United Airlines set out to repair its image, reaching an undisclosed settlement with the dragged passenger at the center of a worldwide uproar and promising to refocus on customer service.
United Airlines removed a passenger from a flight, and it sparked a controversy as to why they'd done it. But what was the reason behind it?
United Airlines issues apology, promises "thorough review" after online video of a passenger being dragged out of the plane caused an international social media firestorm.
Officers could be seen grabbing the screaming man, who refused to leave after he had been ordered off the overbooked plane, pulling him across the armrest and dragging him down the aisle by his arms.
The outages faced by Delta, United and other airlines show what cyber-warfare might look like. A lack of a cyber-strategy could have dire consequences for physical infrastructure depending on the severity of the threat.
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